Return And Refund Policy

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Last Updated on 13 Sept, 2020
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This page informs you of our policies regarding the “Refund”or “Return” process related to the product or Services which you have purchased from us. Terms used in this Return and Refund Policy have the same meanings as in our Terms and Conditions .

In here , references to "you", "User",”Consumer”, “Customer” shall mean the end user who has purchased the product or service through the Website or Hexan Technologies Private Limited. "Service Providers" mean independent third party service providers, and "we", "us", "HTPL"  and "our" shall mean Hexan Technologies Private Limited, its franchisor, affiliates and partners .

PLEASE NOTE DIGITAL PRODUCT OR SERVICES ARE NOT ELIGIBLE FOR RETURN, BUT THERE IS PROCESS FOR REFUND WHICH SHALL FULFILL ELIGIBILITY CONDITION.

We have working experience with from a very consumer to big industries, We know exactly what the customer demands and our dedicated customer support team executives personally advise you as per your requirements and needs so your business can grow with present market demand.

QUALITY GUIDELINE AND STANDARD

We follow platform specific strict Design guideline :

        Apple Guideline :   https://developer.apple.com/design/human-interface-guidelines/

        Android Guideline : https://developer.android.com/design

        Brand Guideline : ( Vendor Specific Design Guideline )

We always tend to deliver high quality software to our customers with fabulous customer support and always make sure our customer is parallel to the market cutting edge. Incase you (“Customer”,”Consumer”) are not satisfied with the product or service, we offer you “ MONEY BACK GUARANTEE ” with following  circumstances :

        

1. None of the digital file(s) or archive file(s) (“ZIP”, “TAR”,”Any Compressed file”) related to the project is delivered to you through any digital medium except the Agreement document, Project financial estimation, initial invoice, Proforma invoice, initial BRSD (Business Requirement specification Doc).
2. Your Project is not finished on deadline, here deadline is subjected to Project Specific Agreement’s Terms and Conditions (PSA).
3. You want to cancel the order or project  before the order or project is started executing.

SCOPE OF POLICY AND COVERAGE

This policy does not have any application for companies which are not owned or controlled by HTPL or for persons not employed or managed by HTPL. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which HTPL’s website links.

TERMS OF REFUND FOR PROJECT OR ORDER

1. Full Refund if project or order is not initialised.
2. If the authorized work has been started regarding the order or project, we may retain an appropriate portion of the permit fee in addition to the processing fee. The amount of fee will be calculated by HTPL, taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
3. Processing fee is subjected to project Specific Agreement’s Terms and Conditions (PSA).